FAQ

Frequently Asked Questions
Fast Connected

Embarrassing hidden in the middle. All the Lorem Ipsum generators on the Internet repeat predefined chunks.

Free Installations

Embarrassing hidden in the middle. All the Lorem Ipsum generators on the Internet repeat predefined chunks.

Frequently Asked Questions

What is NBN?

How can I sign up?

How can I contact support?

I am a renter. Do I need to contact the landlord for permission?

Do I need to get a new modem and other devices?

What hasn’t changed

How do the different nbn connection types work?

What has changed?

How does the nbn® work?

If I relocate my Fibre Phone service, can I keep my phone number?

If I change my mind after cancelling my existing fixed phone line, can iiNet provision a new one?

Can I use my existing phone sockets to connect handsets to Fibre Phone?

Can I use my existing phone handsets with Fibre Phone?

Is Fibre Phone a Home Phone (PSTN) equivalent service?

Moving overseas permanently?

Keeping your phone number

What should I do with my existing nbn® equipment?

How far does a WiFi signal reach?

Do I need to use a password for my WiFi network?

How do I set up my WiFi network?

What is WiFi?

How could the nbn® Satellite Fair Use Policy affect my usage?

Where can I check my service status

When is the due date?

If I sign up in the middle of the month to I need to pay the whole month

Do you support non-Ainternet modems?

What is the turnaround time when transferring my service to your service?

What is your time of operations?

How can I contact support?

How can I sign up?